Privacy & Return Policy
Privacy & Return Policy
Telifin is committed to protecting your privacy, securing your information and providing a transparent shopping, exchange and return experience.
This Privacy & Return Policy explains how Telifin may collect, use, store and protect customer information when you use our website, visit our store, purchase products, request an exchange, use Phone Passport services or contact our support team.
1. Privacy & Data Protection
Telifin respects your privacy and takes reasonable measures to protect personal information provided through our website, store and customer support channels.
Information may be collected when you:
• Create an account
• Place an online order
• Make a purchase at our store
• Request a product exchange
• Submit a phone for inspection
• Use Phone Passport services
• Contact customer support
• Subscribe to communications
• Participate in promotions or campaigns
• Submit a warranty, return or refund request
2. Information We May Collect
Depending on the service you use, Telifin may collect information such as:
Customer Information
• Name
• Mobile number
• Email address
• Delivery address
• Billing information
• Customer account information
Order Information
• Order number
• Products purchased
• Product quantity
• Order value
• Payment status
• Delivery information
• Return or refund information
Phone & Exchange Information
For phone purchases, inspections or exchanges, we may record information necessary to identify and evaluate the device, such as:
• Brand and model
• IMEI number
• Serial number, where applicable
• Phone Passport ID
• Device condition
• Battery condition
• Display condition
• Camera and sensor test results
• Parts or repair information, where available
• Device photographs
• Inspection results
• Warranty information
• Exchange valuation information
We only request information that is reasonably necessary for the relevant service.
3. How We Use Your Information
Telifin may use customer information to:
• Process and deliver orders
• Provide in-store pickup
• Process payments
• Manage returns and refunds
• Process phone exchanges
• Create and maintain Phone Passport records
• Verify devices and transactions
• Provide customer support
• Manage warranties and service requests
• Prevent fraud and unauthorized transactions
• Improve our products and services
• Maintain order and accounting records
• Communicate important order updates
• Send promotional communications where permitted
4. Website Security
Telifin takes reasonable technical and organizational measures to protect information submitted through the website.
Security measures may include:
• Secure website connections using HTTPS where enabled
• Access controls
• Authentication mechanisms
• Server and database security measures
• Regular software and security updates
• Restricted administrative access
• Backup and recovery procedures
• Monitoring for suspicious activity
• Fraud prevention measures
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their own accounts by using strong passwords and by not sharing passwords, OTPs or other confidential credentials.
5. Payment Security
Telifin may use third-party payment providers or banking/payment services to process online payments.
Payment information may be processed directly by the relevant payment provider according to its own privacy and security practices.
Telifin does not ask customers to provide:
• UPI PIN
• ATM PIN
• Card PIN
• Internet banking password
• Account password
Never share these credentials with anyone claiming to represent Telifin.
Before completing a digital payment, always verify the payment amount and recipient/merchant information.
6. Account Security
If you create a Telifin account, you are responsible for keeping your login credentials confidential.
Please:
• Use a strong and unique password
• Do not share your password
• Do not share account OTPs
• Log out from shared devices
• Contact Telifin if you suspect unauthorized account activity
Telifin staff will not ask for your account password.
7. Cookies & Website Technologies
Telifin may use cookies and similar technologies to help operate and improve the website.
Cookies may be used for purposes such as:
• Maintaining login sessions
• Remembering preferences
• Shopping cart functionality
• Website analytics
• Improving website performance
• Understanding website usage
• Security and fraud prevention
• Marketing or advertising measurement, where applicable
You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Marketing Communications
If you provide your contact information for marketing or opt in to promotional communications, Telifin may send information about:
• New products
• Special offers
• Discounts
• Flash sales
• Store promotions
• Exchange campaigns
• Other relevant Telifin updates
You may request to stop promotional communications where applicable.
Important service-related communications, such as order confirmations, delivery updates, payment notifications or security messages, may still be sent when necessary to complete a transaction or provide a service.
9. Sharing of Information
Telifin does not intend to sell customer personal information as a commercial product.
Information may be shared with trusted service providers when reasonably necessary to provide our services, including:
• Delivery and logistics partners
• Payment providers
• Technology and hosting providers
• Website and security service providers
• Warranty or service partners
• Accounting or business service providers
Information may also be disclosed when required to comply with applicable law, legal processes or legitimate requests from authorized authorities.
10. Store Safety & Customer Privacy
For the safety of customers, employees and store property, Telifin may use reasonable security measures within its store.
These may include:
• CCTV/security cameras
• Transaction monitoring
• POS records
• Device inspection records
• Access controls
• Security procedures
CCTV or security information may be retained for a reasonable period based on operational, security or legal requirements.
Customers should avoid displaying passwords, banking credentials or other confidential information in public areas of the store.
11. Phone Inspection & Phone Passport Privacy
When a phone is submitted for inspection, sale or exchange, Telifin may record information necessary to identify and evaluate the device.
Phone Passport records may include device information such as IMEI, model, condition, inspection results and photographs.
Customers should remove personal accounts, passwords, SIM cards and personal data from a device before handing it over for exchange, inspection or resale whenever possible.
Customers are responsible for backing up their personal data before submitting a device.
Telifin is not responsible for personal data that remains on a device after it has been submitted by the customer, except to the extent required by applicable law.
12. Customer Rights & Information Requests
Customers may contact Telifin regarding personal information associated with their account or transaction.
Depending on applicable law and the nature of the information, you may request:
• Access to certain personal information
• Correction of inaccurate information
• Updates to contact information
• Information regarding a transaction
• Assistance with account-related privacy concerns
Certain information may need to be retained for legal, accounting, security, warranty or transaction-record purposes.
13. Data Retention
Telifin may retain customer and transaction information for as long as reasonably necessary for:
• Providing services
• Completing transactions
• Warranty and service support
• Returns and refunds
• Accounting and business records
• Fraud prevention
• Security purposes
• Legal or regulatory requirements
Retention periods may vary depending on the type of information and applicable requirements.
14. Return Policy
We want customers to have a clear and fair process when requesting a return.
Return eligibility depends on the product, reason for return, condition of the product and the applicable terms communicated at the time of purchase.
Before requesting a return, customers should check the product-specific return conditions.
15. General Return Conditions
To be eligible for a return, where applicable:
• The product must be purchased from Telifin.
• Proof of purchase may be required.
• The product should be returned within the applicable return period.
• The product should be in the condition required by the applicable return terms.
• Original accessories, packaging and documentation may be required.
• IMEI/serial numbers may be checked against the original order.
• Products must not show unauthorized modification or tampering.
Additional conditions may apply to used phones, exchanged devices, accessories and promotional products.
16. Mobile Phone Returns
For mobile phones, customers should contact Telifin as soon as possible if there is a problem with the delivered product.
Depending on the issue, Telifin may inspect:
• IMEI
• Physical condition
• Display
• Touchscreen
• Camera
• Speaker
• Microphone
• Charging
• Battery
• Network/SIM functionality
• Buttons and sensors
• Accessories
• Phone Passport information
The device may need to be inspected before a return, replacement or refund is approved.
17. Used & Exchanged Phones
Used or exchange phones may have pre-existing cosmetic signs of use that were recorded during inspection.
Customers should review the Phone Passport and inspection information before completing an exchange or purchase.
A return request does not automatically qualify for a refund or replacement. The device and the reported issue may need to be evaluated according to the applicable product terms.
18. Accessories
Return eligibility for accessories may depend on:
• Product condition
• Packaging
• Warranty terms
• Whether the product has been used
• Whether the product has been damaged
• The applicable return period
Consumable, opened or hygiene-sensitive products may have different return conditions where applicable.
19. Damaged, Incorrect or Missing Items
If you receive:
• A damaged product
• An incorrect product
• A missing accessory
• A product with a visible issue
please contact Telifin Customer Support as soon as possible.
Customers may be asked to provide:
• Order number
• Photographs
• Unboxing photographs/video where available
• Product/IMEI details
• Description of the issue
• Delivery/package information
This information helps Telifin investigate and resolve the issue.
20. Products That May Not Be Returnable
Certain products may be excluded from standard returns depending on their nature or condition.
Examples may include:
• Products damaged after delivery due to customer misuse
• Products with unauthorized modifications
• Products with removed or altered identification labels
• Products with mismatched IMEI/serial numbers
• Products damaged through liquid exposure or physical impact
• Products returned without required components
• Products specifically marked as non-returnable
The applicable product-specific terms will take priority where clearly communicated before purchase.
21. Return Process
To request a return:
1. Contact Telifin Customer Support.
2. Provide your order number and reason for the return.
3. Provide photographs or other requested information where applicable.
4. Follow the return instructions provided by Telifin.
5. Send or bring the product to the designated return location.
6. Telifin may inspect the product.
7. After inspection, the applicable return, replacement or refund decision will be communicated to the customer.
Do not send a product to an address that has not been confirmed by Telifin.
22. Refunds
If a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment provider.
For prepaid orders, refunds may generally be processed through the relevant payment method where supported.
For Cash on Delivery orders, Telifin may request appropriate bank or payment details required to process an approved refund.
Telifin will never ask for your UPI PIN, card PIN, ATM PIN or banking password to process a refund.
23. Return Shipping
Where return shipping is required, responsibility for shipping costs may depend on the reason for the return and the applicable product terms.
If the product was incorrectly supplied or arrived with an eligible issue, Telifin may provide specific return instructions.
Customers should not arrange expensive or unauthorized return shipments without first contacting Telifin.
24. Exchange Instead of Refund
Depending on the product and issue, Telifin may offer a replacement or exchange where applicable.
An exchange may be subject to:
• Product availability
• Inspection results
• Warranty terms
• Product condition
• Applicable return conditions
25. Warranty
Where a product includes a manufacturer or Telifin warranty, warranty claims will be handled according to the applicable warranty terms.
Warranty coverage may not apply to damage caused by misuse, unauthorized repair, physical damage, liquid damage or other exclusions specified in the applicable warranty.
26. Fraud & Abuse Prevention
Telifin may take reasonable measures to prevent fraudulent returns, unauthorized refunds and misuse of promotional offers.
These measures may include:
• Order verification
• Payment verification
• IMEI/serial number verification
• Product inspection
• Return history review
• Identity verification
• Device condition verification
If information provided during a return request appears inconsistent with the original transaction, additional verification may be required.
27. Website Safety for Customers
For your online safety:
• Always access Telifin through the official website.
• Check the website address before entering personal information.
• Avoid entering passwords on unknown websites.
• Do not share OTPs with anyone.
• Do not install unknown applications requested by someone claiming to be Telifin staff.
• Do not allow remote access to your phone or computer for payment or refund purposes.
• Verify payment details before making a payment.
• Keep your order confirmation and transaction records.
If you receive a suspicious message, call or payment request claiming to be from Telifin, contact Telifin through the official customer support channel before taking action.
28. Changes to This Policy
Telifin may update this Privacy & Return Policy from time to time to reflect changes in our services, business practices, security procedures or applicable requirements.
The latest version published on the Telifin website will apply to future transactions unless otherwise required by applicable law.
29. Contact Telifin
If you have questions regarding privacy, returns, refunds, exchanges, Phone Passport information or website security, please contact Telifin Customer Support.
When contacting us about an order, please include your order number or other relevant transaction information so that we can assist you efficiently.
Telifin is committed to providing a safe, transparent and reliable shopping experience both online and in-store.