Delivery Terms

Cash on Delivery Terms

Shop with Confidence. Pay When Your Order Arrives.

Telifin offers Cash on Delivery (COD) on eligible products and locations. With COD, customers can place an order online and make the applicable payment when the order is delivered.

COD Availability

Cash on Delivery may be available for selected products, locations and orders.

COD availability can depend on:

• Delivery location

• Product type

• Product value

• Order history

• Current COD availability

• Courier or delivery service coverage

• Fraud and order verification requirements

If COD is not available for a particular order, the available payment methods will be shown during checkout.

How Cash on Delivery Works

1. Place Your Order

Select an eligible product and choose Cash on Delivery at checkout, if available.

2. Order Verification

Telifin may contact you to verify your order, delivery address and mobile number before dispatch.

3. Order Dispatch

After successful verification, your order will be prepared and handed over for delivery.

4. Delivery

The delivery partner will bring the order to the delivery address provided during checkout.

5. Make Payment

Pay the exact payable amount to the authorized delivery person using the payment method supported at the time of delivery.

6. Receive Your Order

After successful payment, collect your order and keep the receipt or delivery confirmation for your records.

Important COD Rules

• COD orders must be placed using accurate customer and delivery information.

• Customers should provide a reachable mobile number.

• The customer may be contacted for order confirmation before dispatch.

• The payable amount will be the amount confirmed in the order.

• Customers should verify the amount before making payment.

• Do not pay additional charges that are not shown in your order or communicated by Telifin.

• Always collect a receipt or payment confirmation after delivery.

• COD availability may be restricted for certain products or order values.

Payment at Delivery

When your order arrives, check the payable amount before making payment.

Depending on the delivery service and location, payment may be accepted through:

• Cash

• UPI or other supported digital payment methods

• Other payment methods specifically offered by the delivery partner

Payment availability may vary by delivery location and courier service.

Never share your:

• UPI PIN

• ATM PIN

• Card PIN

• Banking password

• Internet banking password

• OTP unrelated to the payment you are personally authorizing

A delivery person should never require your confidential banking credentials.

Order Verification & Confirmation

To protect customers and prevent fraudulent orders, Telifin may verify COD orders before dispatch.

Verification may include:

• Customer name

• Mobile number

• Delivery address

• Product and quantity

• Order value

• Previous order information

• Confirmation through phone call or message

If an order cannot be reasonably verified, Telifin may delay, hold or cancel the order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

• Full name

• Mobile number

• House/building information

• Road/area

• City/town

• District

• Postal/PIN code

• Any useful delivery instructions

Incorrect or incomplete address information may result in delivery delays or cancellation.

Checking Your Order at Delivery

Where permitted by the product and delivery service, customers should inspect the package for visible external damage before accepting it.

For eligible products, customers should verify:

• Product model

• Quantity

• Major visible damage

• Included accessories

• Packaging condition

• IMEI/serial number, where applicable

For mobile phones, customers may also verify the available Phone Passport information after receiving the product.

If the package appears seriously damaged or the delivered product appears incorrect, contact Telifin customer support as soon as possible and follow the applicable return/replacement procedure.

Refusing a COD Order

Customers should accept COD orders that they have intentionally placed and confirmed.

If you no longer want an order, please contact Telifin before dispatch whenever possible instead of refusing delivery without notice.

Repeated refusal of confirmed COD orders may affect future COD availability.

Cancellation Before Dispatch

If you need to cancel a COD order, contact Telifin as soon as possible.

Orders that have already been processed, packed or dispatched may not always be cancellable.

Cancellation eligibility will depend on the order status and the applicable product terms.

Failed Delivery

A COD order may be considered a failed delivery if:

• The customer cannot be reached

• The delivery address is incorrect

• The customer is unavailable after reasonable delivery attempts

• The customer refuses a confirmed order

• The required payment cannot be completed

• Delivery is not possible due to circumstances outside Telifin's control

Telifin may contact the customer to arrange another delivery attempt where possible.

COD & Returns

Cash on Delivery does not remove or change the applicable return, replacement or refund conditions.

If you receive an eligible product and later request a return or refund, the request will be processed according to Telifin's Refund & Returns Policy and the applicable product terms.

For approved COD refunds, Telifin may request appropriate payment or bank details required to process the refund.

Telifin will never ask for your UPI PIN, card PIN or banking password to process a legitimate refund.

High-Value Orders

For high-value products or orders, Telifin may apply additional verification or payment requirements.

In certain cases, COD may not be available for high-value orders.

Any applicable requirement will be communicated to the customer before the order is dispatched.

Fraud Prevention

Telifin may use reasonable measures to identify and prevent fraudulent or unauthorized COD orders.

These measures may include:

• Mobile number verification

• Order confirmation

• Address verification

• Customer verification

• Order history review

• Device or product verification

• Additional confirmation for high-value orders

Telifin may cancel orders where there are reasonable concerns regarding fraud, misuse or unauthorized activity, subject to applicable law.

Customer Safety

For your safety:

• Verify that the package is intended for you before accepting it.

• Confirm the payable amount before payment.

• Do not make payments to unauthorized individuals.

• Do not share confidential banking credentials.

• Keep your order confirmation and receipt.

• Contact Telifin if a delivery person requests an unusual payment or additional unauthorized fee.

Delivery Charges

Applicable delivery or COD charges, if any, will be displayed or communicated before order confirmation.

Customers should verify the final payable amount before completing payment.

Important Notice

Cash on Delivery is provided only for eligible orders and locations.

Telifin reserves the right to change COD availability, eligibility requirements and verification procedures when necessary, subject to applicable law and customer communication.

For the most accurate information, always refer to the amount and payment method displayed on your order confirmation.

Need Help?

If you have questions about a COD order, delivery, payment, cancellation, return or refund, please contact Telifin Customer Support.

We are committed to making your online shopping experience safe, transparent and convenient.