In-Store Pickup Policy

In-Store Pickup Policy

Safe, Simple & Convenient Pickup at Telifin

Telifin offers in-store pickup so customers can collect eligible online orders directly from our store. Our goal is to make every pickup secure, transparent and convenient.

How In-Store Pickup Works

1. Place Your Order

Select an eligible product from Telifin and complete your order through our website or approved ordering channel.

2. Wait for Pickup Confirmation

Please wait until you receive a pickup confirmation from Telifin. Do not visit the store for collection before your order is confirmed as ready for pickup.

3. Bring Your Order Details

When visiting the store, bring your order number and the mobile number used when placing the order.

4. Verify Your Identity

For your security, our team may ask for basic information to confirm that you are the authorized customer or pickup person.

5. Inspect Your Product

You may inspect the product at the store before completing the pickup, where applicable.

6. Confirm Pickup

After the product and order details have been verified, the order will be marked as picked up.

Pickup Requirements

To collect an order, customers should provide:

• Order number

• Registered mobile number

• Valid identification when required

• Payment confirmation, where applicable

If someone else is collecting your order, Telifin may require authorization from the customer and identification of the person collecting the order.

Shop Safety & Customer Security

Your safety is important to us.

Telifin maintains reasonable safety and security procedures inside the store to protect customers, employees, products and transactions.

For a safer shopping and pickup experience:

• Follow staff instructions while inside the store.

• Keep your personal belongings with you.

• Do not share OTPs, passwords or account credentials with anyone.

• Do not make payments to unofficial personal accounts or unknown individuals.

• Confirm the payment amount before completing any transaction.

• Always collect a valid receipt or transaction confirmation.

• Report suspicious activity or unauthorized payment requests to Telifin staff immediately.

• Customers should not attempt to open, dismantle or modify devices inside the store without staff permission.

• Children should remain under the supervision of their accompanying adults.

Payment Safety

Telifin will never ask customers to share their banking password, UPI PIN, card PIN or other confidential banking credentials.

A UPI PIN is required only when you are authorizing a payment through your own banking application.

Never share:

• UPI PIN

• ATM PIN

• Card PIN

• Internet banking password

• OTP received for banking transactions

• Account passwords

If someone contacts you claiming to be a Telifin representative and asks for confidential banking information, do not provide it.

Product Inspection at Pickup

Customers are encouraged to check their product at the store before completing pickup, where applicable.

Depending on the product, inspection may include:

• Physical condition

• Display and touchscreen

• Buttons and controls

• Camera

• Speaker and microphone

• Charging functionality

• Battery condition

• SIM/network functionality

• Accessories included with the product

• IMEI or serial number, where applicable

For used or exchanged phones, customers may also review the available Phone Passport information.

Phone Passport & Exchange Safety

For phones sold or exchanged through Telifin, a Phone Passport may contain inspection information about the device.

Customers should compare:

• IMEI number

• Model

• Physical condition

• Passport information

• Accessories

• Warranty details, where applicable

If any information appears inconsistent, please contact Telifin staff before completing the transaction.

Cash Payment Safety

When making a cash payment at the store:

• Count the cash before handing it to staff.

• Confirm the amount shown on the bill or invoice.

• Collect your receipt after payment.

• Do not hand cash to unauthorized persons outside the official billing/payment process.

Digital Payment Safety

For digital payments, always verify the displayed merchant/payment details before confirming.

After payment:

• Keep your transaction reference.

• Confirm that the payment status is successful.

• Ask for your receipt or order confirmation.

• Never share your UPI PIN or OTP with store staff.

Pickup Timing

Pickup availability depends on store operating hours and order readiness.

Customers should collect their orders within the pickup period communicated by Telifin.

If you cannot collect your order within the specified period, please contact customer support to request an extension or alternative arrangement.

Order Cancellation at Pickup

If you decide not to accept an eligible product during pickup, the applicable cancellation, refund or return policy will apply.

For products that have been specially ordered, customized or otherwise identified as non-cancellable, different terms may apply.

Please review the applicable product and order terms before completing your purchase.

Damaged or Incorrect Product

If you notice visible damage, missing accessories or an incorrect product during pickup, please inform Telifin staff immediately.

Where applicable, the issue should be recorded before the order is marked as successfully picked up.

Telifin may request photographs, inspection details or other information to process the issue.

Refunds & Returns

Pickup does not automatically change the applicable refund or return terms.

Any refund, replacement or return will be handled according to Telifin's applicable Refund & Returns Policy and the specific product/order conditions.

Store Conduct & Safety

To maintain a safe environment for everyone:

• Treat customers and staff respectfully.

• Follow store safety instructions.

• Do not engage in abusive, threatening or disruptive behavior.

• Do not record staff or other customers in restricted areas without permission.

• Do not interfere with store equipment, security systems or other customers' transactions.

• Telifin reserves the right to refuse service where necessary to protect customers, employees or property, subject to applicable law.

Fraud Prevention

Telifin may take reasonable steps to prevent fraudulent pickups and unauthorized transactions.

These measures may include:

• Order verification

• Mobile number verification

• Identity verification

• Payment verification

• Order history checks

• Device/IMEI verification

• Confirmation of authorized pickup persons

Additional verification may be required for high-value orders or unusual transactions.

Important Safety Notice

Telifin staff will never require you to reveal your UPI PIN, card PIN, banking password or account password.

If you receive a suspicious call, message or payment request claiming to be from Telifin, verify it through our official customer support channels before taking any action.

Contact Telifin

If you have questions about your pickup, payment, product inspection or store safety, please contact Telifin Customer Support before visiting the store.

We are committed to making your Telifin shopping and pickup experience safe, transparent and convenient.